Flipkart, India’s leading e-commerce platform, is seeking enthusiastic and customer-focused individuals to join our support team as Part-Time Customer Service Representatives. This role is perfect for students, homemakers, freshers, and individuals looking for flexible part-time work. As a representative, you will be the first point of contact for our valued customers, providing assistance through voice or chat support and ensuring a smooth and satisfying shopping experience.
Key Responsibilities:
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Handle customer queries, complaints, and requests via phone, email, or chat in a professional and timely manner.
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Provide accurate information regarding Flipkart’s products, services, orders, deliveries, returns, and refund processes.
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Follow up on unresolved issues and ensure customer satisfaction.
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Maintain proper documentation of interactions in the CRM system.
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Work in coordination with internal teams to resolve customer concerns efficiently.
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Adhere to Flipkart’s policies and procedures while delivering exceptional service.
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Meet individual performance metrics such as response time, issue resolution, and customer satisfaction score.
Required Skills and Qualifications:
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Minimum 10+2 pass; diploma/graduate students or freshers preferred.
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Strong verbal and written communication skills in English and/or Hindi (regional language skills are a plus).
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Basic computer knowledge and ability to navigate multiple systems or web tools.
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Active listening and problem-solving abilities.
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A calm and empathetic approach to handling customer issues.
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Willingness to learn, adapt, and multitask in a fast-paced environment.
Experience:
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No prior experience required – suitable for freshers.
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Previous experience in a BPO, call center, or customer support role will be an advantage.
Working Hours:
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Part-Time Shift Options Available:
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4 to 6 hours/day
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Morning, afternoon, or evening shifts
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Flexible schedules to suit students and individuals seeking work-life balance.
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Weekend shifts available for additional earnings.
Knowledge, Skills, and Abilities:
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Customer-first mindset and a passion for helping others.
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Familiarity with e-commerce operations (preferred).
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Ability to remain composed in high-pressure situations.
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Effective time management and organizational skills.
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Familiarity with CRM tools, basic Excel, or customer support portals (training provided).
Benefits:
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Competitive hourly pay with performance incentives.
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Work-from-home or office-based options (depending on location).
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Training and onboarding provided for all new hires.
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Access to employee support programs and career development tools.
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Opportunity to convert to full-time employment based on performance.
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Be part of a reputed and fast-growing company in India’s digital economy.
Why Join Flipkart:
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Work with India’s pioneer in e-commerce and innovation.
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Flexible work schedules to balance academics or personal commitments.
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Welcoming and inclusive work environment.
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Learn valuable communication, problem-solving, and tech skills.
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Clear career growth pathways and employee-friendly policies.
How to Apply:
Ready to start your journey with Flipkart?
Apply now by filling the application form
Or send your resume with subject line “Part-Time CSR Application – Flipkart” to us.
Be the voice of Flipkart. Join us in delivering smiles, one customer at a time!