Part-Time Customer Service Representative at Flipkart

Job Summary

As a Part-Time Customer Service Representative at Flipkart, you will play a crucial role in delivering exceptional customer experiences. You will assist customers with inquiries, resolve issues, and provide information about our products and services. This position offers flexibility to accommodate your schedule while allowing you to be part of a dynamic team dedicated to ensuring customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and order status.
• Resolve customer complaints and issues effectively, ensuring a positive experience.
• Document customer interactions and feedback to identify trends and areas for improvement.
• Collaborate with team members to achieve departmental goals and enhance service quality.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.
• Assist in other administrative tasks as needed to support the customer service team.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficient in using computers and various software applications, including CRM tools.
• Ability to work both independently and collaboratively within a team.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• High attention to detail and accuracy in data entry and reporting.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Familiarity with e-commerce platforms and customer service technologies is a plus.

Working Hours

• Part-time positions available with flexible shifts, including evenings and weekends.
• Minimum of 20 hours per week required.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.
• Ability to handle challenging situations with empathy and professionalism.
• Capacity to adapt to changing customer needs and business priorities.
• Willingness to learn and embrace new technologies and processes.

Benefits

• Competitive hourly wage with performance-based incentives.
• Flexible working hours to suit your schedule.
• Opportunity for career growth and advancement within the company.
• Comprehensive training and ongoing support to enhance your skills.
• Employee discounts on Flipkart products and services.

Why Join Flipkart?

At Flipkart, we value our employees and foster an inclusive, collaborative work environment. Joining our team means becoming part of a company that is committed to innovation and excellence in customer service. You will have the chance to make a significant impact on our customers experiences and grow your career in a fast-paced, exciting industry.

How to Apply

If you are enthusiastic about delivering outstanding customer service and want to be part of a leading e-commerce company, we would love to hear from you! Please submit your resume and a brief cover letter detailing your interest in the Part-Time Customer Service Representative position at Flipkart through our careers page or email it to us.