Job Summary
As a Part-Time Customer Service Representative at Flipkart, you will play a vital role in enhancing the customer experience by providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a seamless shopping experience on one of Indias leading e-commerce platforms. This position offers flexibility, making it ideal for individuals seeking to balance work with other commitments.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Identify and resolve customer issues efficiently, ensuring high levels of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to improve processes and customer experience.
- Provide product information, support returns, and assist with order tracking.
- Stay updated on product offerings, promotions, and policies to provide accurate information.
- Collect and report customer feedback to enhance service quality.
Required Skills and Qualifications
- Strong verbal and written communication skills in English.
- Proficiency in using customer service software and Microsoft Office Suite.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Empathy and a genuine desire to help customers.
- Basic understanding of e-commerce operations is a plus.
Experience
- Prior experience in a customer service role is preferred but not mandatory.
- Experience in an e-commerce environment is advantageous.
Working Hours
- Part-time positions available with flexible working hours, including evenings and weekends.
- Specific schedules will be discussed during the interview process.
Knowledge, Skills, and Abilities
- Strong organizational and time management skills.
- Ability to multitask and handle high-volume inquiries.
- Familiarity with CRM systems and customer service practices.
- A positive attitude and a willingness to learn.
Benefits
- Competitive hourly wage with performance-based incentives.
- Opportunity for professional growth and development within the company.
- Flexible work hours that can accommodate your schedule.
- Access to employee discounts on Flipkart products.
- A supportive and inclusive work environment.
Why Join
Joining Flipkart means being part of a dynamic team committed to delivering excellence in customer service. We foster a culture of innovation and continuous improvement, and your contributions will be valued. With the opportunity to work in a fast-paced, growing industry, you will gain valuable experience and develop your skills in a supportive atmosphere.
How to Apply
If you are passionate about helping customers and want to be part of a leading e-commerce company, we would love to hear from you! Please submit your resume and a brief cover letter outlining your interest in the position to us. We look forward to reviewing your application and potentially welcoming you to our team!
