Part time customer service representative at flipkart

Job Summary

Flipkart is seeking a dedicated, customer-focused individual to join our team as a Part-Time Customer Service Representative. In this role, you will be the primary point of contact for customers, helping resolve issues and ensuring that their experience with Flipkart is seamless and satisfying. This is an ideal opportunity for someone looking to build experience in customer service with a leading e-commerce platform while working in a flexible, part-time role.

Key Responsibilities

• Respond to Customer Inquiries: Address incoming queries from customers via phone, chat, or email, providing accurate and timely responses.
• Resolve Issues Efficiently: Help customers with order issues, refunds, returns, and product questions, working to find solutions that meet their needs.
• Document Customer Interactions: Accurately log interactions and outcomes in our CRM system to ensure a detailed record of issues and resolutions.
• Maintain Product Knowledge: Stay updated on Flipkarts products, promotions, and policies to provide relevant information to customers.
• Promote Customer Satisfaction: Aim to exceed customer expectations in every interaction, contributing to Flipkarts reputation for excellent service.

Required Skills and Qualifications

• High School Diploma or Equivalent: Required; college students and recent graduates are encouraged to apply.
• Strong Communication Skills: Proficiency in both written and spoken English; knowledge of additional languages is a plus.
• Customer Service Orientation: Previous experience in a customer service role is preferred but not required.
• Problem-Solving Ability: Ability to understand customer needs, troubleshoot issues, and provide effective solutions.
• Technical Proficiency: Comfortable using computers and familiar with basic office software; experience with CRM systems is a plus.

Experience

• Previous Customer Service Experience: Experience in a retail or e-commerce setting is advantageous but not mandatory.
• Adaptability and Reliability: Able to adapt to new tools and work in a fast-paced environment.

Working Hours

• Part-Time: Flexible scheduling options available. Shifts may include mornings, evenings, or weekends, depending on business needs.
• Commitment: Minimum of 20 hours per week, with potential for additional hours based on demand.

Knowledge, Skills, and Abilities

• Attention to Detail: Careful handling of customer information and accurate recording of interactions.
• Empathy and Patience: Ability to remain calm and supportive, even during challenging situations.
• Multitasking: Capable of handling multiple tasks simultaneously in a high-volume setting.

Benefits

• Flexible Schedule: Ideal for students or those seeking part-time work.
• Work-from-Home Option: Option to work remotely from a suitable, quiet environment.
• Employee Discounts: Exclusive discounts on Flipkart products.
• Career Development: Gain experience with one of Indias leading e-commerce companies.

Why Join Flipkart?

At Flipkart, we are committed to transforming online shopping by providing a seamless and enjoyable experience for every customer. As part of our team, you will work in a dynamic environment, have access to growth opportunities, and contribute to a company that values innovation and customer satisfaction.

How to Apply

Interested candidates should submit their resume and a brief cover letter explaining their interest in the position and relevant skills. Please apply directly through the Flipkart Careers page, or send your application to us with the subject line Application for Part-Time Customer Service Representative.