Part-Time Customer Support Executive (Work From Home)

Job Summary:

Fresher Jobs is seeking a dynamic and proactive Part-Time Customer Support Executive to join our remote team. As a Customer Support Executive, you will be the first point of contact for our clients, providing exceptional customer service via phone, email, and chat. This role is ideal for individuals with excellent communication skills and a passion for helping others succeed in their job search.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Assist customers in navigating our platform, providing guidance on job postings, application processes, and account management.
• Resolve customer complaints and escalate issues as needed to ensure timely resolution.
• Maintain a comprehensive understanding of our services, policies, and procedures to effectively address customer queries.
• Collaborate with other team members to improve customer service procedures and optimize the customer experience.

Required Skills and Qualifications:

• Proven experience in a customer support role or similar position.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using CRM software and other relevant tools.
• High school diploma or equivalent; college degree preferred.

Experience:

• Prior experience in customer support or a related field is required.
• Experience with remote work or work from home environments is a plus.

Working Hours:

• Part-time position, approximately 20-25 hours per week.
• Flexible schedule, with availability to work evenings and weekends as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong computer literacy, including proficiency in Microsoft Office and CRM software.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Problem-solving skills and the ability to handle difficult situations with professionalism.

Benefits:

• Competitive hourly rate commensurate with experience.
• Opportunity to work from the comfort of your home.
• Flexible schedule to accommodate personal and professional commitments.
• Training and development opportunities to enhance your skills in customer service.

Why Join Fresher Jobs?

Joining Fresher Jobs means being part of a dedicated team committed to helping job seekers find opportunities that align with their career goals. We value innovation, teamwork, and a passion for customer service excellence. As a remote Customer Support Executive, you will have the flexibility to work from home while making a meaningful impact on our clients job search journey.

How to Apply:

Interested candidates are invited to submit a resume and cover letter outlining their qualifications and relevant experience to us. Please include Part-Time Customer Support Executive Application in the subject line of your email.