Part-Time Yelp Spam Comment Remover (Multiple Locations)

Yelp, a leading platform for connecting consumers with great local businesses, is seeking a meticulous and detail-oriented Part-Time Spam Comment Remover to join our content moderation team. In this role, you will be responsible for maintaining the integrity and quality of user-generated content on Yelp by identifying and removing spam, inappropriate, or misleading comments. This position is part-time and offers the flexibility to work from multiple locations across the United States.

Key Responsibilities

• Identify and Remove Spam: Monitor user reviews, comments, and content submissions to detect and eliminate spam, fraudulent activities, and other content that violates Yelp’s guidelines.
• Content Moderation: Ensure that all user-generated content adheres to Yelp’s community guidelines by reviewing flagged content and taking appropriate action.
• Report Generation: Compile reports on the volume and types of spam encountered, providing insights to improve spam detection and prevention strategies.
• Collaboration: Work closely with the content moderation team and other departments to develop and implement best practices for content quality.
• User Interaction: Occasionally interact with users to clarify content issues or provide guidance on Yelp’s content policies.

Required Skills and Qualifications

• Attention to Detail: Exceptional ability to spot spam, fraudulent content, and subtle violations of community guidelines.
• Technical Proficiency: Familiarity with content management systems and moderation tools; basic understanding of data analytics is a plus.
• Communication Skills: Strong written and verbal communication skills to interact effectively with team members and users.
• Problem-Solving: Ability to make quick decisions and act on minimal information, especially in identifying and removing inappropriate content.
• Discretion: Understanding of confidentiality and the importance of maintaining user privacy.

Experience

• Prior Experience: At least 1 year of experience in content moderation, customer service, or a related field.
• Industry Knowledge: Familiarity with Yelp’s platform and community guidelines is highly desirable.

Working Hours

• Flexible Schedule: This is a part-time position with flexible working hours. The role requires availability to work 15-20 hours per week, including weekends or evenings as needed to accommodate peak periods of activity.

Knowledge, Skills, and Abilities

• Analytical Skills: Ability to analyze content trends and identify patterns of spam or misuse.
• Adaptability: Willingness to adapt to evolving guidelines and the ability to learn new tools and systems quickly.
• Team Collaboration: Strong teamwork skills, with the ability to work independently and contribute to group efforts.

Benefits

• Work-Life Balance: Enjoy the flexibility of a part-time role that fits your schedule.
• Remote Work Options: Ability to work from multiple locations, offering convenience and reducing commute time.
• Professional Development: Access to training and development resources to enhance your content moderation skills.
• Competitive Pay: Competitive hourly wage, with opportunities for growth based on performance.

Why Join Yelp?

• Innovative Environment: Be part of a forward-thinking company that values innovation and quality content.
• Impactful Work: Play a crucial role in maintaining the authenticity of Yelp’s platform, ensuring users find reliable and trustworthy information.
• Supportive Culture: Join a team that values collaboration, mutual support, and continuous learning.

How to Apply

To apply for the Part-Time Yelp Spam Comment Remover position, please submit your resume and a brief cover letter outlining your relevant experience and why you’re interested in joining Yelp’s content moderation team. Applications can be submitted through our careers page.