Job Summary
Southwest Airlines is seeking a highly skilled Remote AI & Automation Specialist to join our innovative team. This role is responsible for designing, implementing, and optimizing AI-driven solutions and automation processes to enhance operational efficiency, customer service, and overall business performance. The ideal candidate will have a strong background in artificial intelligence, machine learning, and process automation, along with a passion for improving airline operations and customer experiences.
Key Responsibilities
- Develop and deploy AI-driven solutions for operational efficiency, including predictive maintenance, scheduling, and customer service automation.
- Design and implement machine learning models to improve decision-making and optimize airline processes.
- Automate repetitive business and IT processes to reduce manual workload and improve response times.
- Collaborate with cross-functional teams, including IT, operations, and customer service, to identify automation opportunities.
- Monitor, evaluate, and refine AI models to ensure high accuracy and performance.
- Stay up to date with industry trends and advancements in AI, machine learning, and automation technologies.
- Ensure compliance with airline industry regulations and data security standards when implementing AI solutions.
- Provide training and support to internal teams on AI tools and automated systems.
Required Skills and Qualifications
- Bachelors or Masters degree in Computer Science, Data Science, AI, or a related field.
- Strong understanding of artificial intelligence, machine learning, and automation frameworks.
- Experience with AI tools such as TensorFlow, PyTorch, OpenAI, or similar platforms.
- Proficiency in programming languages such as Python, R, or Java.
- Experience with automation tools like UiPath, Blue Prism, or Power Automate.
- Knowledge of cloud computing services such as AWS, Azure, or Google Cloud.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work independently in a remote environment.
Experience
- 3+ years of experience in AI, machine learning, or automation roles.
- Prior experience in the airline, transportation, or logistics industry is a plus.
- Experience implementing AI-driven solutions in customer service, operations, or IT.
Working Hours
- Flexible remote work schedule with core business hours aligned to Central Time (CT).
- Occasional availability for virtual meetings with global teams.
Knowledge, Skills, and Abilities
- Strong knowledge of AI/ML algorithms and automation workflows.
- Ability to analyze complex business processes and recommend AI-driven improvements.
- Familiarity with natural language processing (NLP) and chatbot development.
- Ability to handle and process large datasets efficiently.
- Understanding of airline industry operations is beneficial.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Travel perks, including free and discounted flights.
- Remote work flexibility with home office stipend.
- Professional development and continuous learning opportunities.
Why Join Southwest Airlines?
At Southwest Airlines, we pride ourselves on being a people-first company that embraces innovation and technology to enhance our operations. As a Remote AI & Automation Specialist, you will have the opportunity to work on cutting-edge projects, contribute to process automation, and make a direct impact on the airline industry. Join a dynamic and supportive team that values creativity, collaboration, and growth.
How to Apply
Interested candidates should submit their resume and a cover letter detailing their relevant experience and expertise in AI & automation. Apply online through the Southwest Airlines careers portal or send applications to us with the subject line AI & Automation Specialist Application.
Start your journey with Southwest Airlines today and be a part of the future of AI-driven aviation!
