Remote Call Center Representative – Work From Home

Job Summary

Fresher Jobs is looking for enthusiastic, reliable, and customer-oriented individuals to join our growing team as Remote Call Center Representatives. In this role, you will be the first point of contact for our customers, delivering exceptional service and support through inbound and outbound calls. Whether you are just starting your career or seeking a flexible opportunity, this remote position offers the perfect platform to grow your communication and customer service skills in a supportive environment.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.

• Resolve customer inquiries regarding products, services, billing, and general questions.

• Maintain accurate and up-to-date records of customer interactions using our CRM system.

• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.

• Provide feedback on recurring customer issues to help improve overall service quality.

• Follow communication scripts and standard operating procedures (SOPs) while maintaining flexibility to think independently when needed.

• Escalate complex or unresolved issues to appropriate departments or supervisors.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong listening skills and ability to empathize with customers.

• Proficiency in using basic computer software and navigating multiple systems simultaneously.

• High-speed internet connection and a quiet, distraction-free workspace.

• Ability to type accurately and efficiently.

• Comfortable working independently and as part of a virtual team.

Experience

• No prior call center experience is required – freshers are welcome to apply!

• Previous experience in customer service, sales, or any communication-based role is a plus.

• Training will be provided to ensure your success in the role.

Working Hours

• Flexible shifts available: Full-Time (8-hour shifts) or Part-Time (4–6-hour shifts).

• Must be available to work some weekends and holidays depending on shift requirements.

• Multiple time zones are supported to accommodate different schedules.

Knowledge, Skills, and Abilities

• Quick learner with a proactive approach to problem-solving.

• Ability to manage time effectively and multitask under pressure.

• Willingness to adapt to changes in procedures, technologies, and work environment.

• Self-motivated and able to work with minimal supervision.

• Basic understanding of customer support principles and call handling etiquette.

Benefits

• Competitive hourly rate with performance-based incentives.

• Work from the comfort and safety of your home.

• Paid training and career development support.

• Opportunities for advancement and promotion from within.

• Flexible scheduling options to support work-life balance.

• Supportive team culture and regular virtual team-building activities.

Why Join Fresher Jobs?

At Fresher Jobs, we are more than just a workplace—we are a launchpad for careers. We are passionate about helping entry-level candidates thrive and gain valuable work experience. Our commitment to training, mentorship, and a positive virtual work environment makes us the ideal place to start or grow your professional journey. We believe in inclusion, flexibility, and investing in our people.

How to Apply

If you are ready to kickstart your remote career and join a friendly, fast-paced team, we would love to hear from you!

Apply now by submitting your updated resume and a brief cover letter explaining why you are a great fit for this role. Selected candidates will be contacted for an initial virtual interview.