Fresher Jobs
Job Summary
Fresher Jobs is seeking enthusiastic and customer-focused individuals to join our growing team as Remote Customer Service Representatives. This is an excellent opportunity for freshers and early-career professionals looking to launch their career in a flexible, remote work environment. In this role, you will be the first point of contact for our customers, providing friendly and efficient service to resolve inquiries, support product use, and ensure overall customer satisfaction.
Key Responsibilities
-
Respond to customer inquiries via phone, email, and chat in a professional and timely manner
-
Provide accurate information about products, services, orders, and account statuses
-
Resolve customer complaints with patience, empathy, and clear communication
-
Record and maintain detailed notes of customer interactions in CRM systems
-
Escalate complex issues to senior team members or supervisors when necessary
-
Meet performance targets for response time, customer satisfaction, and resolution rates
-
Continuously update knowledge of company policies and products
Required Skills and Qualifications
-
Strong verbal and written communication skills in English
-
Excellent interpersonal and problem-solving abilities
-
Basic computer literacy and typing skills
-
Ability to multitask and navigate multiple systems simultaneously
-
Reliable internet connection and a quiet workspace
-
A positive attitude and a strong desire to help customers
-
High school diploma or equivalent
Experience
-
No prior experience required – training will be provided
-
Previous experience in customer service, retail, hospitality, or call centers is a plus
-
Open to recent graduates and students seeking part-time opportunities
Working Hours
-
Part-time (15–25 hours/week)
-
Flexible scheduling with morning, afternoon, evening, and weekend shifts available
-
Work from the comfort of your home
Knowledge, Skills, and Abilities
-
Basic understanding of customer service principles and practices
-
Familiarity with using email, chat, and CRM platforms (preferred but not mandatory)
-
Ability to handle challenging customer interactions with professionalism
-
Self-motivated with a commitment to learning and growing
-
Comfortable working independently in a remote environment
Benefits
-
Work-from-home flexibility
-
Competitive hourly pay
-
Paid training and ongoing support
-
Opportunities for performance-based incentives and bonuses
-
Career growth paths within the company
-
Inclusive and supportive team culture
-
Great opportunity for students, parents, and career changers
Why Join Fresher Jobs?
At Fresher Jobs, we believe in empowering fresh talent with the tools and opportunities to build meaningful careers. Our remote-first approach ensures a healthy work-life balance, while our team culture supports continuous learning and personal growth. Whether you are just starting out or looking to gain valuable experience, you will find a welcoming place to thrive here.
How to Apply
Ready to launch your career in customer service? We would love to hear from you!
Apply now by submitting your resume and a brief cover letter explaining your interest in the role. Click the Apply button on our careers page or send your application directly to us with the subject line: Remote Customer Service Rep Application.