Remote Customer Support Representative

Job Summary

Hulu, a leading streaming service renowned for its extensive library of TV shows, movies, and original content, is seeking a dedicated Remote Customer Support Representative to join our dynamic team. This role is integral to maintaining our high standards of customer satisfaction and ensuring that our subscribers receive top-notch service. As a Remote Customer Support Representative, you will assist customers by resolving their issues, answering their inquiries, and providing solutions that enhance their Hulu experience.

Key Responsibilities

• Provide exceptional customer service to Hulu subscribers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues related to streaming, account management, and device compatibility.
• Assist customers with billing inquiries, subscription management, and account modifications.
• Educate customers about Hulus features, policies, and promotions to enhance their overall experience.
• Document and track customer interactions, feedback, and resolutions accurately in our support system.
• Collaborate with other team members and departments to address and resolve complex issues.
• Stay up-to-date with Hulus product updates, new features, and changes in policies to provide accurate information to customers.
• Maintain a high level of professionalism and empathy while addressing customer concerns.

Required Skills and Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer support software and tools.
• Ability to work independently and manage time effectively in a remote work environment.
• Demonstrated ability to handle sensitive situations with discretion and professionalism.
• Basic understanding of streaming technology and online platforms.

Experience

• Previous experience in a customer service or support role is preferred.
• Experience with technical troubleshooting and problem resolution is a plus.
• Familiarity with CRM systems and support ticketing tools is advantageous.

Working Hours

• This is a remote position with flexible working hours.
• Availability to work various shifts, including evenings and weekends, is required.
• Occasional overtime may be necessary during peak periods.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a customer-centric approach.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Adaptability to rapidly changing environments and customer needs.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• High level of self-motivation and accountability.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday leave.
• 401(k) plan with company match.
• Professional development opportunities and career growth.
• Access to Hulus streaming service for personal use.
• Flexible work environment with remote work setup.

Why Join Hulu

At Hulu, we believe in fostering a collaborative and inclusive work environment where creativity and innovation thrive. Joining our team means becoming part of a forward-thinking company that values its employees and encourages personal and professional growth. As a Remote Customer Support Representative, you will have the opportunity to make a tangible impact on our customers experiences while enjoying the flexibility of working from home.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and motivation for applying to us. Please include Remote Customer Support Representative Application in the subject line. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.