Job Summary
Hulu is seeking a passionate and dedicated Remote Customer Support Representative to join our dynamic team. As a leading streaming service, we pride ourselves on delivering exceptional entertainment experiences to our subscribers. The ideal candidate will possess a strong customer-centric mindset, demonstrating the ability to resolve issues efficiently while ensuring customer satisfaction. You will play a vital role in maintaining Hulus reputation as a top-tier service provider, engaging with customers through various channels and supporting them in navigating our platform.
Key Responsibilities
- Provide outstanding customer support via phone, email, and chat, addressing inquiries and resolving issues related to Hulus services and products.
- Assist customers with account management, subscription changes, and technical troubleshooting to enhance their streaming experience.
- Educate customers on Hulus features, promotions, and content offerings, ensuring they maximize their subscriptions.
- Document customer interactions and resolutions accurately in our CRM system, maintaining detailed records for continuous improvement.
- Collaborate with team members and other departments to escalate issues and ensure swift resolution for customers.
- Stay informed about product updates, industry trends, and competitor offerings to effectively assist customers.
- Participate in training sessions and provide feedback on support processes to enhance team efficiency.
Required Skills and Qualifications
- Excellent verbal and written communication skills with a strong ability to convey information clearly and empathetically.
- Strong problem-solving skills with a customer-first attitude.
- Proficiency in using customer support software and tools; familiarity with CRM systems is a plus.
- Ability to multitask and prioritize in a fast-paced environment.
- A strong commitment to customer satisfaction and experience in a similar role is preferred.
Experience
- High school diploma or equivalent; bachelors degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer service or support roles, preferably in the tech or entertainment industry.
- Previous experience working in a remote environment is an advantage.
Working Hours
- This is a full-time remote position with flexible working hours. Candidates must be available to work evenings, weekends, and holidays as needed to support our customers.
Knowledge, Skills, and Abilities
- Strong technical aptitude with the ability to learn new software quickly.
- Ability to work independently and as part of a team.
- Familiarity with streaming services and content delivery platforms is advantageous.
- Exceptional organizational skills with attention to detail.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including vacation days and holidays.
- 401(k) plan with company match.
- Employee discounts on Hulu subscriptions and partner offerings.
- Opportunities for professional development and career advancement.
Why Join Hulu?
At Hulu, we are not just about streaming—we are about creating a culture where innovation thrives and diversity is celebrated. Join our team and be part of a company that values creativity, collaboration, and customer satisfaction. We foster an inclusive environment where every employees voice is heard, and everyone has the opportunity to contribute to our mission of providing the best entertainment experience possible.
How to Apply
If you are excited about this opportunity and meet the qualifications, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Remote Customer Support Representative position at Hulu. We look forward to hearing from you!
