Remote IT Support Technician – Work from Anywhere in Indonesia

Job Summary

Fresher Jobs is seeking a dedicated and skilled Remote IT Support Technician to join our dynamic team. This role is perfect for individuals who are passionate about technology and enjoy solving problems while providing exceptional customer support. You will be responsible for assisting clients with technical issues, ensuring that their systems run smoothly and efficiently. As a remote position, you will have the flexibility to work from anywhere in Indonesia, contributing to a collaborative and innovative work environment.

Key Responsibilities

• Provide first-level technical support to clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues across various platforms.
• Guide users through step-by-step troubleshooting processes to resolve their technical problems.
• Maintain documentation of support requests and resolutions in our ticketing system.
• Collaborate with senior IT staff to escalate complex issues as necessary.
• Assist in the installation and configuration of software and hardware.
• Monitor system performance and ensure system security by adhering to best practices.
• Stay up-to-date with the latest technology trends and developments to enhance service delivery.

Required Skills and Qualifications

• Proven experience in a technical support or IT support role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to work independently.
• Experience with remote support tools and ticketing systems.
• Ability to manage multiple tasks and prioritize effectively.

Experience

• Minimum of 2 years of experience in IT support or a related field.
• Experience in a remote work environment is preferred but not mandatory.

Working Hours

• This is a full-time position with flexible working hours. Availability to work in shifts is required to support our clients effectively across different time zones.

Knowledge, Skills, and Abilities

• Proficiency in troubleshooting both hardware and software issues.
• Strong analytical skills with attention to detail.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Commitment to providing high-quality customer service.
• Adaptability to quickly learn new technologies and systems.

Benefits

• Competitive salary package.
• Flexible work hours with the ability to work from any location in Indonesia.
• Opportunities for professional development and training.
• Access to the latest tools and technologies.
• Friendly and inclusive work culture.

Why Join

At Fresher Jobs, we believe in fostering talent and supporting our team members in their career growth. By joining us, you will be part of a forward-thinking company that values innovation, collaboration, and diversity. You will have the chance to work with a talented team and contribute to projects that make a real impact on our clients success.

How to Apply

If you are ready to take the next step in your career and join a dynamic team, please send your resume and a cover letter outlining your relevant experience to us. We look forward to hearing from you and exploring the opportunity to work together!