Job Summary
American Express is seeking a highly organized and motivated Virtual Assistant to support our dynamic team in delivering exceptional customer service and administrative assistance. This remote position offers the opportunity to work in a fast-paced environment, contributing to a global brand renowned for its commitment to excellence. As a Virtual Assistant, you will play a vital role in managing daily tasks, coordinating projects, and enhancing productivity for our team.
Key Responsibilities
- Provide administrative support to various teams, including scheduling meetings, managing calendars, and organizing travel arrangements.
- Assist in the preparation of reports, presentations, and other documents to facilitate decision-making processes.
- Respond to inquiries and provide information to internal and external stakeholders, ensuring timely and accurate communication.
- Maintain and update databases and filing systems, ensuring data integrity and confidentiality.
- Coordinate project timelines and tasks, ensuring deadlines are met and deliverables are completed to a high standard.
- Support the implementation of new processes and tools to enhance team efficiency.
- Participate in team meetings and contribute ideas to improve operations and service delivery.
Required Skills and Qualifications
- Proven experience as a Virtual Assistant or in a similar administrative role.
- Excellent written and verbal communication skills, with a strong command of English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with collaboration tools such as Zoom and Slack.
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Attention to detail and a commitment to maintaining high standards of work.
- Ability to work independently and as part of a team in a remote setting.
Experience
- Minimum of 2 years of experience in administrative support or virtual assistance roles.
- Experience in customer service or client-facing positions is a plus.
- Familiarity with financial services or corporate environments is preferred.
Working Hours
- Flexible working hours, with the expectation to maintain availability during core business hours (9 AM – 5 PM EST).
- Opportunity for part-time or full-time work, depending on candidate availability and team needs.
Knowledge, Skills, and Abilities
- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Proactive approach to identifying needs and proposing solutions.
- Familiarity with CRM systems and project management software is an advantage.
- Strong interpersonal skills and the ability to build rapport with team members and stakeholders.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits.
- Flexible work arrangements and a supportive remote work culture.
- Opportunities for professional development and career advancement.
- Employee discounts on travel, dining, and entertainment.
Why Join
At American Express, we are dedicated to fostering an inclusive and diverse workplace where every employee can thrive. Join our team and become part of a company that values innovation, collaboration, and excellence. We are committed to your growth and success, offering the tools and resources you need to excel in your career.
How to Apply
If you are interested in joining our team as a Virtual Assistant, please submit your resume and a cover letter outlining your relevant experience and skills. Applications can be sent to us with the subject line Amex Virtual Assistant Application. We look forward to reviewing your application and potentially welcoming you to the American Express family!
