Remote Technical Support – Overnight Shift

Job Summary

Fresher Jobs is seeking a dedicated and skilled Remote Technical Support Specialist to join our team for the overnight shift. This role is crucial in providing exceptional technical assistance to our clients, ensuring their issues are resolved efficiently and effectively. As part of a dynamic and innovative company, you will play a pivotal role in enhancing customer satisfaction and maintaining our commitment to quality service.

Key Responsibilities

• Provide timely and effective technical support to clients via phone, email, and chat.
• Troubleshoot and resolve software and hardware issues related to our products and services.
• Document and track customer interactions and technical issues in our ticketing system.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Conduct follow-up communications to ensure customer satisfaction and issue resolution.
• Assist in the development of user guides, FAQs, and knowledge base articles.
• Stay updated on product features, enhancements, and industry trends to provide informed support.
• Participate in training and development sessions to improve technical knowledge and customer service skills.

Required Skills and Qualifications

• Proven experience in technical support or a related field.
• Strong understanding of computer systems, mobile devices, and software applications.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Outstanding verbal and written communication skills.
• Ability to work independently and manage time efficiently in a remote environment.
• Proficiency in using support tools and software, including ticketing systems.

Experience

• Minimum of 1-2 years of experience in a technical support role.
• Experience in a remote work environment is preferred.
• Familiarity with customer service principles and practices.

Working Hours

• This is an overnight shift position, requiring availability from 10 PM to 6 AM. Flexibility to work weekends and holidays may be required.

Knowledge, Skills, and Abilities

• In-depth knowledge of troubleshooting techniques for various operating systems and software applications.
• Strong interpersonal skills to build rapport with clients and colleagues.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiarity with remote desktop tools and support software.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work-from-home options.
• Comprehensive health, dental, and vision insurance.
• Professional development and training opportunities.
• Paid time off and company holidays.
• Employee discounts on products and services.

Why Join

At Fresher Jobs, we value innovation, collaboration, and commitment to excellence. Joining our team means becoming part of a forward-thinking organization that invests in its employees and promotes career growth. You will work in a supportive environment that encourages continuous learning and improvement, making a real impact in the lives of our clients.

How to Apply

If you are passionate about technology and customer service, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. Applications can be sent to us with the subject line Remote Technical Support Application.