Retail Process Associate , CMT

Job Summary:

Fresher Jobs is excited to announce an opportunity for a Retail Process Associate in the CMT (Customer Management Team) department. This role is designed for individuals who are eager to start their careers in retail operations and customer service, offering an ideal environment for professional growth and skill development. As a Retail Process Associate, you will be responsible for managing retail processes, ensuring exceptional service standards, and contributing to a smooth customer experience.

Key Responsibilities:

• Manage daily retail operations, including order processing, inventory management, and customer support.
• Assist customers with inquiries, providing detailed product information, order updates, and resolving issues.
• Maintain a high standard of service by ensuring that all transactions are processed accurately and promptly.
• Support the CMT team in streamlining processes and improving operational efficiency.
• Collaborate with other departments to meet targets and deliver a seamless customer experience.
• Perform quality checks on merchandise, ensuring it is properly labeled and stored.
• Track and report customer feedback, identifying trends to enhance service and product offerings.
• Handle product returns, exchanges, and refunds according to company policies.
• Assist in training new team members, ensuring they are equipped with the knowledge to succeed in their roles.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and collaborate with other departments.
• Proficiency in basic computer software (e.g., MS Office, retail management systems).
• Customer-centric mindset with a commitment to providing exceptional service.
• Problem-solving skills and the ability to handle customer concerns effectively.
• Flexibility and adaptability to work in a fast-paced retail environment.

Experience:

• This role is ideal for freshers or individuals with up to 1 year of experience in retail or customer service roles.
• Prior experience in retail management, customer service, or related fields is a plus, but not mandatory.
• On-the-job training will be provided to support the learning and development of new hires.

Working Hours:

• Full-time position.
• Flexible shifts, including weekends and evenings, to ensure customer support is available during peak hours.

Knowledge, Skills, and Abilities:

• In-depth knowledge of retail operations and customer service practices.
• Ability to multitask and manage competing priorities.
• Strong interpersonal skills and the ability to work with diverse customer profiles.
• Ability to handle sensitive customer information with confidentiality and professionalism.
• Strong problem-solving and conflict-resolution abilities.
• Knowledge of retail management systems is an advantage.

Benefits:

• Competitive salary with performance-based incentives.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Opportunities for career advancement and skill development.
• Employee discounts on company products.
• Paid time off (PTO) and holiday leave.
• Supportive and collaborative work culture.

Why Join Fresher Jobs?

• Career Growth: At Fresher Jobs, we are committed to helping you build a strong foundation for your career in retail operations.
• Learning Environment: Gain hands-on experience and skills in a supportive, team-oriented environment.
• Employee-Centric Culture: We prioritize the well-being and development of our employees, offering a range of benefits and growth opportunities.
• Exciting Challenges: As a Retail Process Associate, you will face dynamic challenges, ensuring that no two days are the same.

How to Apply:

Interested candidates can submit their resumes through our online portal or send an email to us with the subject line Retail Process Associate – CMT Application. Please include a brief cover letter detailing your interest in the role and relevant skills or experience.