Program Overview:
Join our Sales Support Rotational Program designed to accelerate your career, enhance your skills, and provide hands-on experience across key areas of our organization. Over a 26-month period, you will engage in structured training, immersive rotations, and practical projects that prepare you for a successful career in sales support and beyond.
Program Features:
- Gain practical, experience-based exposure through assigned projects in critical business areas.
- Collaborate with experienced professionals, mentors, and sales leaders.
- Build relationships within a close-knit community of peers participating in the sales support and sales rotational program.
- Access comprehensive online resources and tools to support professional development.
- Complete a 26-month program with structured rotations and formalized learning opportunities.
Primary Responsibilities:
As a participant in the 26-month Rotational Program, you will:
- Complete two six-month rotations outside the Producer Help Desk (March – August) in areas such as Marketing, Product, Sales Operations, Workforce Management, and Business Development.
- Undertake two six-month Sales Support Rotations (September – February) focused on executing Producer Help Desk responsibilities via inbound telephonic interactions.
- Participate in a two-month training program (June – July, Year 1) to build foundational knowledge and skills.
Key Duties as a Sales Support Representative:
- Serve as a champion for Sales Agents by addressing sales support, product, content, and technical needs.
- Support Agent sales success and loyalty through timely and effective resolution of interactions, including telephonic support, resource navigation, escalation management, and engaging appropriate resources to drive sales completion.
- Provide updates on interaction resolutions using clear and effective oral and written communication.
- Regularly interact with Sales Agents via multiple communication channels, including inbound calls, chats, emails, or outbound calls as needed.
- Undertake additional duties and projects assigned by business management.
Professional Development Opportunities:
- Gain in-depth industry knowledge and insights.
- Enhance communication, presentation, and analytical skills.
- Learn to navigate and adapt to different work styles.
- Formalize and execute individual development plans.
- Experience and embrace our corporate culture and values.
- Access an extensive repository of online self-development tools and resources.
Commitment:
- Total program duration: 26 months