Job Summary
Fresher Jobs is seeking a motivated and dynamic Sales Customer Service Executive to join our team for the night shift. This home-based position requires an individual who thrives in a fast-paced environment and is dedicated to providing exceptional customer service. The successful candidate will engage with customers, resolve inquiries, and drive sales through effective communication and relationship-building skills.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers in product selection, providing detailed information about features and benefits.
- Process orders, returns, and exchanges accurately and efficiently.
- Achieve sales targets through upselling and cross-selling techniques.
- Maintain accurate customer records and track interactions in the CRM system.
- Collaborate with team members to improve customer satisfaction and resolve any escalated issues.
- Stay updated on product knowledge and industry trends to provide informed support to customers.
- Participate in training sessions and contribute to team meetings to enhance team performance.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport with customers.
- Proficient in using computers and navigating various software applications.
- Strong problem-solving skills and the ability to think critically under pressure.
- Self-motivated with the ability to work independently and manage time effectively.
- Familiarity with CRM systems is a plus.
Experience
- Previous experience in sales, customer service, or a related field is preferred.
- Experience working in a remote environment is an advantage.
Working Hours
- This is a night shift position. Candidates must be available to work from [specific hours, e.g., 10 PM to 6 AM, local time].
Knowledge, Skills, and Abilities
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Strong organizational skills and the ability to prioritize effectively.
- A customer-oriented mindset with a focus on delivering a positive experience.
- Adaptability to new technologies and willingness to learn.
Benefits
- Competitive salary with performance-based incentives.
- Flexible work-from-home arrangements.
- Comprehensive training and ongoing professional development.
- Health and wellness benefits.
- Opportunity for career advancement within the company.
Why Join
At Fresher Jobs, we believe in fostering a collaborative and supportive work environment. Our team is committed to excellence, and we recognize and reward hard work and dedication. Joining us means being part of a dynamic company that values innovation and personal growth. We aim to create a workplace where everyone feels valued and empowered.
How to Apply
If you are ready to take your career to the next level and contribute to a growing company, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role to us. We look forward to welcoming you to the Fresher Jobs team!
