Responsibilities
- Build, manage, and deepen trusted relationships with a portfolio of major global institutional and VIP clients.
- Drive expansion of existing client relationships through continuous communication and a strong understanding of customer needs.
- Develop and refine key client service processes and systems, establish management guidelines, and monitor the lifecycle and engagement of strategic accounts.
- Analyze user behavior to uncover hidden needs, prepare key client analysis reports, and collaborate cross-functionally to deliver tailored client service solutions and product improvements.
Requirements
- Proven sales experience in customer acquisition/origination with clear sales KPIs.
- Proficiency with CRM tools and data-driven client management.
- Ability to work autonomously within a sales team; experience collaborating with regional teams and representing the company at industry events for new client acquisition.
- 3–5 years of experience in sales or client service roles within international financial services, such as banking, investments, or FX sales.
- Existing client exposure or portfolio that may include institutional clients, HNW individuals, proprietary trading firms, private banking clients, brokers, futures institutions, or commercial banks.
- Strong communication and relationship-building skills; adaptable, resilient under pressure, and effective in fast-moving environments.
- Passion for crypto; industry experience is a strong advantage.
- Fluency in English to coordinate with global partners and stakeholders; additional languages are a plus.