Haptik, a global leader in conversational AI and customer engagement solutions, is looking for enthusiastic and customer-focused Social Media & Chat Support Executives to join our fully remote team. This role is perfect for individuals who enjoy engaging with customers online, resolving queries efficiently, and enhancing user experience through digital communication channels.
As a Social Media & Chat Support Executive, you will manage interactions across social media platforms and chat services, assisting customers with product inquiries, troubleshooting, and service-related requests. You will play a key role in maintaining Haptik’s reputation for high-quality customer experience, contributing to the company’s mission of transforming digital support with AI-powered solutions.
This position is suitable for freshers as well as candidates with prior experience in digital customer service, social media management, or online chat support.
Key Responsibilities:
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Respond promptly and professionally to customer queries through social media platforms (Facebook, Twitter, Instagram, LinkedIn) and live chat channels.
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Provide assistance related to Haptik’s products, services, and AI solutions.
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Resolve customer complaints, technical issues, and service-related queries efficiently, escalating complex cases when necessary.
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Monitor social media interactions for feedback, complaints, or queries and maintain timely follow-ups.
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Maintain accurate records of all interactions and update CRM systems accordingly.
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Collaborate with internal teams to ensure seamless customer service and continuous improvement of support processes.
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Stay updated with product updates, features, and industry trends to provide accurate guidance.
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Ensure adherence to data privacy, security, and compliance policies during all customer interactions.
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Contribute ideas to improve social media engagement and enhance customer satisfaction.
Required Skills and Qualifications:
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Minimum educational qualification: 10+2 or Bachelor’s degree in any discipline.
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Excellent written communication skills in English; proficiency in additional languages is a plus.
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Strong typing speed (minimum 35–40 words per minute) with high accuracy.
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Customer-oriented mindset with empathy, patience, and problem-solving ability.
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Familiarity with social media platforms, online chat tools, and basic CRM systems.
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Ability to multitask and manage multiple conversations simultaneously.
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Self-motivated, disciplined, and capable of working independently in a remote setup.
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Quick adaptability to new tools, platforms, and processes.
Experience:
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Freshers are welcome to apply.
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Prior experience in social media management, customer support, or chat support is advantageous but not mandatory.
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Comprehensive training will be provided to all selected candidates to ensure readiness for the role.
Working Hours:
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Full-time remote position with rotational shifts, including mornings, evenings, nights, weekends, and public holidays.
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Flexible scheduling options depending on project and business requirements.
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Candidates must have a stable internet connection and a quiet workspace suitable for remote operations.
Knowledge, Skills, and Abilities:
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Strong written communication and digital engagement skills.
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Ability to handle high volumes of social media and chat interactions efficiently.
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Excellent problem-solving and analytical skills.
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Ability to remain professional and courteous under pressure.
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Attention to detail and accuracy in resolving customer issues.
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Team-oriented, collaborative, and adaptable to a virtual work environment.
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Commitment to confidentiality, data security, and compliance standards.
Benefits:
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100% remote work with flexibility and work-life balance.
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Competitive salary with performance-based incentives.
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Paid training and continuous learning opportunities.
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Health insurance and wellness programs.
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Paid leaves, holidays, and flexible work schedules.
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Opportunities for career growth within Haptik and exposure to cutting-edge AI-driven customer service solutions.
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Inclusive, collaborative, and supportive work culture focused on innovation and employee development.
Why Join Haptik:
Joining Haptik as a Social Media & Chat Support Executive allows you to be part of an innovative organization transforming the customer service landscape with AI. You will gain hands-on experience in digital support, social media engagement, and chat management while working remotely.
Haptik offers a dynamic and learning-oriented environment where employees are encouraged to grow, innovate, and contribute to global projects. With structured training, mentorship, and opportunities for career progression, this role is an ideal starting point for individuals aspiring to build a career in digital customer support and social media management.
How to Apply:
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Visit the Haptik Careers Portal at https://www.haptik.ai/careers.
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Search for “Social Media & Chat Support Executive – Remote Role.”
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Click Apply Now and create your profile.
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Upload your updated resume and a brief cover letter highlighting your interest in digital customer engagement.
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Shortlisted candidates will be contacted for an online assessment and virtual interview.
Join Haptik today — provide exceptional digital support, grow your skills, and contribute to AI-driven customer experience solutions from the comfort of your home!