Social Media Customer Support Specialist (Remote)

Job Summary:

Join Disneys dynamic team as a Social Media Customer Support Specialist! This remote role offers the unique opportunity to represent one of the worlds most beloved brands from the comfort of your home. As a key player in our customer support team, you will be responsible for managing and resolving customer inquiries across various social media platforms. You will play a pivotal role in enhancing the Disney experience, ensuring that every interaction reflects our commitment to exceptional service and the magic of Disney.

Key Responsibilities:

• Monitor and manage customer interactions on social media platforms such as Facebook, Twitter, Instagram, and more.
• Provide timely, accurate, and empathetic responses to customer inquiries, concerns, and feedback.
• Collaborate with internal teams to resolve complex issues and escalate as necessary.
• Develop and implement strategies to improve customer satisfaction and engagement through social media.
• Maintain a deep understanding of Disneys products, services, and brand voice to ensure consistent messaging.
• Analyze social media trends and customer feedback to provide actionable insights and recommendations.
• Ensure compliance with company policies and procedures while delivering exceptional service.

Required Skills and Qualifications:

• Exceptional written and verbal communication skills with a keen eye for detail.
• Proficiency in using social media platforms and tools for customer support.
• Strong problem-solving abilities and the capacity to handle high-pressure situations with grace.
• Ability to maintain a positive and professional demeanor in all interactions.
• Familiarity with social media analytics and reporting tools.
• Experience with customer relationship management (CRM) systems is a plus.

Experience:

• Minimum of 2 years of experience in a customer support role, preferably in a social media environment.
• Previous experience working remotely is highly desirable.
• Experience in the entertainment or media industry is a plus, but not required.

Working Hours:

• Full-time position with flexible scheduling options.
• Must be available to work evenings, weekends, and holidays as needed to support global customers.

Knowledge, Skills, and Abilities:

• Deep knowledge of social media trends and best practices.
• Strong ability to adapt to various customer personalities and needs.
• Proficiency in managing multiple tasks and prioritizing effectively.
• Ability to work independently and as part of a team in a remote environment.
• A passion for Disney and its values is highly encouraged.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday benefits.
• 401(k) plan with company match.
• Access to Disneys employee discount programs and exclusive offers.
• Opportunities for career growth and development within Disneys global network.

Why Join Disney:

At Disney, we believe in creating magical experiences not only for our customers but for our employees as well. Joining our team means becoming part of a company that values creativity, diversity, and innovation. As a Social Media Customer Support Specialist, you will be at the forefront of enhancing Disneys reputation and customer satisfaction, all while working remotely in a supportive and flexible environment. If you are passionate about delivering exceptional customer service and love the Disney brand, this is the perfect opportunity for you!

How to Apply:

To embark on this exciting journey with Disney, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Applications can be sent via our career portal at Disney Careers. We look forward to exploring how you can contribute to the magic of Disney!