Solutions Engineer – Customer Facing (Remote)

Job Summary

As a Solutions Engineer – Customer Facing at HR Service Jobs, you will play a pivotal role in bridging the gap between our technical solutions and client needs. This remote position is ideal for a highly skilled professional with a knack for problem-solving and a deep understanding of our solutions. You will collaborate with clients to tailor our offerings to their specific requirements, ensuring optimal implementation and satisfaction. Your technical expertise combined with your excellent communication skills will help us deliver exceptional value and drive success for our customers.

Key Responsibilities

• Client Engagement: Act as the primary technical contact for clients during the pre-sales and post-sales phases. Understand their needs and provide tailored solutions.
• Solution Design: Work closely with clients to analyze their requirements and design customized solutions using our product suite.
• Technical Demonstrations: Deliver compelling product demonstrations and presentations to clients, showcasing the benefits and functionalities of our solutions.
• Implementation Support: Assist in the implementation and integration of our solutions, providing technical guidance and troubleshooting support.
• Training and Education: Conduct training sessions and workshops for clients to ensure they can effectively utilize our solutions.
• Collaboration: Partner with internal teams including Sales, Product Management, and Customer Support to address client issues and gather feedback for continuous improvement.
• Documentation: Create and maintain detailed documentation related to client solutions, implementation processes, and technical issues.

Required Skills and Qualifications

• Technical Expertise: Strong knowledge of our product offerings and the ability to understand and troubleshoot complex technical issues.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and adapt to changing client needs.
• Customer-Centric: Proven track record of providing outstanding customer service and building lasting client relationships.
• Project Management: Ability to manage multiple projects simultaneously while maintaining high attention to detail.

Experience

• Professional Background: At least 3-5 years of experience in a solutions engineering, technical support, or related role within a customer-facing environment.
• Industry Experience: Experience in our specific industry sector is preferred but not mandatory. Familiarity with similar technology solutions is advantageous.
• Education: Bachelors degree in Computer Science, Engineering, Information Technology, or a related field. Advanced certifications or additional relevant training are a plus.

Working Hours

• Schedule: This is a remote position with flexible working hours. Core hours will be based on client time zones and project requirements, but there is an emphasis on work-life balance and autonomy.

Knowledge, Skills, and Abilities

• Technical Proficiency: Deep understanding of our solutions and the ability to stay updated with new features and updates.
• Client-Focused: Ability to empathize with client needs and effectively communicate solutions.
• Adaptability: Comfort with remote work dynamics and the ability to adapt to various client environments and challenges.
• Team Collaboration: Strong teamwork skills with the ability to collaborate effectively across different departments and geographies.

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience.
• Healthcare: Comprehensive health, dental, and vision insurance plans.
• Retirement Plans: 401(k) plan with company match.
• Paid Time Off: Generous PTO policy including vacation, personal, and sick days.
• Professional Development: Opportunities for continued learning and career growth, including access to industry conferences and training programs.
• Work-Life Balance: Flexible working hours and remote work options to support your personal and professional life.

Why Join Us

At HR Service Jobs, we are dedicated to fostering an inclusive and innovative work environment where you can thrive. As a Solutions Engineer, you will have the opportunity to work with cutting-edge technology, contribute to meaningful projects, and make a tangible impact on our clients success. We value our employees and invest in their growth, offering a supportive community and the resources needed to excel in your role.

How to Apply

To apply for the Solutions Engineer – Customer Facing position, please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Applications can be submitted through our careers page on the HR Service Jobs website. We look forward to reviewing your application and exploring how you can contribute to our dynamic team.