Job Summary
Fresher Jobs is seeking a dedicated and experienced Supervisor for our Customer Care team during the night shift. This role is crucial in ensuring exceptional customer service and operational excellence during off-peak hours. The ideal candidate will lead a team of customer care representatives, drive performance, and foster a positive work environment while maintaining the highest standards of service delivery.
Key Responsibilities
- Oversee the nightly operations of the customer care team, ensuring all processes run smoothly and efficiently.
- Provide leadership and guidance to customer care representatives, addressing any issues or escalations that arise.
- Monitor team performance metrics and implement strategies for continuous improvement.
- Conduct regular training sessions and performance evaluations to enhance team skills and knowledge.
- Collaborate with other departments to resolve complex customer issues and improve overall service delivery.
- Develop and maintain documentation related to customer interactions, processes, and policies.
- Ensure compliance with company policies and customer service standards.
- Prepare and present reports on team performance, customer feedback, and operational challenges to senior management.
Required Skills and Qualifications
- Bachelors degree in Business Administration, Communications, or a related field.
- Proven experience in customer service, with at least 2 years in a supervisory or leadership role.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and manage conflict effectively.
- Proficiency in customer service software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
Experience
- Minimum of 2 years of experience in a customer service environment, preferably in a supervisory position.
- Experience in managing a diverse team and achieving performance targets.
Working Hours
- This position requires availability for night shifts, typically from 10 PM to 6 AM, with flexibility to accommodate business needs.
Knowledge Skills and Abilities
- Strong organizational skills and attention to detail.
- Ability to motivate and inspire team members to achieve high levels of performance.
- Knowledge of customer service software and CRM systems.
- Ability to analyze data and make informed decisions to enhance service delivery.
- Excellent time management skills and the ability to prioritize tasks effectively.
Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits, including medical, dental, and vision coverage.
- Opportunities for professional development and career advancement.
- Paid time off and holidays.
- Flexible work environment.
Why Join
At Fresher Jobs, we value our employees and strive to create a positive and inclusive workplace. Joining our team means becoming part of a dynamic company that prioritizes growth, innovation, and collaboration. We are committed to your professional development and provide the tools and resources needed to succeed in your career.
How to Apply
If you are passionate about customer service and ready to take on a leadership role, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the Supervisor Customer Care position at Fresher Jobs. Applications can be sent to us with the subject line Supervisor Customer Care Application. We look forward to hearing from you!
