Job Summary
We are looking for a motivated and customer-oriented Technical Support / Customer Service Representative to join our remote team. In this role, you will be responsible for assisting customers with technical issues, resolving inquiries, and providing a high level of support through multiple communication channels. The ideal candidate will have a strong technical aptitude, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Assist customers with installation, setup, and configuration of products or services.
- Maintain a high level of customer satisfaction by providing prompt, courteous, and effective assistance.
- Document issues and solutions accurately in the companys support system.
- Collaborate with the technical team to escalate and resolve complex technical issues.
- Follow up with customers to ensure successful issue resolution and satisfaction.
- Participate in team meetings and training sessions to stay updated on new products, services, and support protocols.
- Continuously improve personal technical knowledge and customer service skills.
Required Skills and Qualifications
- High school diploma or equivalent; technical certifications or degree is a plus.
- Strong understanding of computer systems, hardware, software, and networking.
- Excellent verbal and written communication skills.
- Ability to troubleshoot and resolve technical issues in a clear and professional manner.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer service software, CRM tools, or support ticket systems is an advantage.
- Comfortable working in a remote environment and managing responsibilities with minimal supervision.
Experience
- Previous experience in a technical support or customer service role is preferred but not required.
- Experience in troubleshooting common technical issues related to devices, software, or connectivity will be advantageous.
- Experience in handling high-volume customer inquiries in a remote or virtual setting is a plus.
Working Hours
- This is a remote, full-time position.
- Flexible working hours with the ability to work from any location.
- Shifts may include evenings, weekends, or holidays, depending on customer demand.
Knowledge, Skills, and Abilities
- Technical Proficiency: In-depth knowledge of computer systems, operating systems, and common applications.
- Problem-Solving Skills: Ability to quickly diagnose technical issues and determine effective solutions.
- Customer-Centric Attitude: Strong focus on providing exceptional customer service and ensuring satisfaction.
- Communication: Strong communication skills, with the ability to explain complex technical information in simple terms.
- Adaptability: Ability to adapt to changing customer needs, new technology, and evolving company procedures.
- Time Management: Ability to manage time effectively in a remote work setting and handle multiple tasks efficiently.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package (medical, dental, vision).
- Paid time off (PTO), including vacation, holidays, and sick leave.
- Flexible work schedule with remote work options.
- Professional development and training opportunities.
- Opportunity for career growth and advancement within the company.
- Access to employee discounts on products and services.
Why Join Fresher Jobs
At Fresher Jobs, we believe in creating an inclusive, dynamic, and supportive work environment where employees are encouraged to grow both professionally and personally. As a remote team, we offer flexibility and work-life balance while providing opportunities to advance your career. Join us if you are passionate about helping others, love solving problems, and want to be part of a thriving team.
How to Apply
If you are interested in this position, please submit your updated resume along with a brief cover letter highlighting your technical support experience and your motivation for applying. Applications can be submitted via our career portal or by email to us. We look forward to hearing from you!
