Technical Support Representative (French) – Night shift

HR Service Jobs

IN (Remote)
  • Full Time

To apply for this job please visit fresherjobss.com.

Job Summary

HR Service Jobs is seeking a proactive and detail-oriented Technical Support Representative (French-speaking) to join our remote customer care team for the night shift. This role is ideal for individuals with strong communication skills in both French and English, a passion for solving problems, and the ability to provide exceptional technical support to clients across global markets. As a key point of contact, you will help resolve technical inquiries and ensure client satisfaction through timely and accurate troubleshooting.

Key Responsibilities

  • Provide first-level technical support via phone, email, and chat to French-speaking customers.

  • Troubleshoot hardware, software, and connectivity issues in a fast-paced environment.

  • Record and manage support tickets using internal systems (CRM, ticketing tools).

  • Escalate unresolved issues to appropriate internal teams when necessary.

  • Deliver timely updates and follow-ups to clients ensuring resolution satisfaction.

  • Maintain up-to-date knowledge of the companys products, systems, and procedures.

  • Translate technical details clearly to non-technical users.

  • Document recurring technical issues and suggest process improvements.

Required Skills and Qualifications

  • Fluency in both French and English (verbal and written) is mandatory.

  • Strong understanding of IT systems, technical troubleshooting, and customer service.

  • Excellent communication, interpersonal, and active listening skills.

  • Proficiency in navigating support systems and tools (CRM, ticketing software, etc.).

  • Calm under pressure with the ability to multitask and prioritize tasks effectively.

Experience

  • Minimum 1-2 years of experience in a technical support or helpdesk role.

  • Experience in supporting clients via remote channels (phone/email/chat) preferred.

  • Background in SaaS/IT/Telecom industries will be considered a strong asset.

Working Hours

  • Night Shift: 10:00 PM – 6:00 AM IST (Flexible time zones can be considered)

  • Monday to Friday (Weekends off or rotational off based on project requirements)

Knowledge, Skills, and Abilities

  • Strong technical aptitude and logical thinking.

  • Customer-first mindset and problem-solving attitude.

  • Ability to work independently with minimal supervision.

  • Familiarity with basic networking concepts, operating systems, and software tools.

  • A disciplined approach to remote working with attention to productivity and deadlines.

Benefits

  • Competitive monthly salary with shift allowance.

  • Fully remote position – work from the comfort of your home.

  • Health insurance coverage after probation.

  • Paid time off, holidays, and sick leave.

  • Performance-based bonuses and recognition programs.

  • Opportunities for upskilling, certifications, and internal growth.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in empowering our team with the tools and freedom to grow. You will be joining a dynamic and inclusive environment where innovation, flexibility, and continuous learning are encouraged. We support our global team with transparent leadership, structured career paths, and the opportunity to serve clients from around the world.

How to Apply

If you are excited about using your technical knowledge and French language skills to help customers around the globe—apply today!

📧 Send your updated resume to us
📄 Subject Line: Application – Technical Support Representative (French) – Night Shift

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