We are seeking a highly organized and patient-focused Telehealth Patient Access and Scheduling Coordinator to join our healthcare team. In this remote-friendly role, you will serve as the first point of contact for patients seeking telehealth services, helping them navigate scheduling, access, and basic administrative support.
This position is ideal for individuals who enjoy providing excellent patient service, coordinating care efficiently, and contributing to a smooth virtual healthcare experience. You will play a vital role in ensuring timely access to care while supporting providers and enhancing patient satisfaction.
What Strengths Will You Bring?
We are looking for someone who:
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Demonstrates exceptional communication and interpersonal skills
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Provides compassionate and professional patient service
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Is detail-oriented, organized, and able to manage multiple tasks simultaneously
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Can work effectively in a remote or digital environment
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Is proactive, reliable, and adaptable to evolving workflows
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Maintains a positive and professional demeanor in all interactions
Qualifications
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High school diploma or equivalent (associate’s or bachelor’s degree preferred)
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Previous experience in healthcare scheduling, patient access, or administrative roles is an advantage
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Familiarity with telehealth platforms and electronic health records (EHR/EMR)
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Strong computer skills, including proficiency in Microsoft Office or similar tools
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Knowledge of medical terminology and basic healthcare processes
Responsibilities
Key responsibilities include:
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Managing patient appointment scheduling for telehealth services
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Responding to patient inquiries via phone, email, or portal
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Verifying patient insurance and eligibility information
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Assisting patients with telehealth platform setup and access
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Updating and maintaining accurate patient records in the EHR
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Coordinating with providers and clinical staff to ensure smooth telehealth workflows
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Supporting administrative tasks such as referral processing and follow-up communications
Requirements
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Strong attention to detail and organizational skills
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Reliable internet connection and secure workspace for remote work
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Ability to work independently and meet productivity and quality standards
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Professional communication skills and commitment to patient confidentiality
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Flexibility to work various shifts, including evenings or weekends if needed
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Familiarity with HIPAA and other healthcare privacy regulations
Benefits
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Competitive compensation and performance-based incentives
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Remote-friendly work environment with flexible scheduling
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Comprehensive training and ongoing professional development
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Supportive, collaborative team culture
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Opportunities for growth within the healthcare organization
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Health and wellness benefits (as applicable)
Application Process
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Submit your application through our official job portal.
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Selected candidates will be invited to a virtual interview.
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Shortlisted applicants may complete a skills or competency assessment.
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Final candidates will receive an offer and begin onboarding and training.
Apply Now
If you are passionate about patient care and want to contribute to a smooth telehealth experience, we encourage you to apply today.
Please read the job description carefully and apply through our job portal using the ‘Apply Now’ button.