Job Summary
Fresher Jobs is seeking a dedicated and dynamic Telephone Account Manager to join our remote team. This position is ideal for an individual who thrives in a fast-paced environment and possesses exceptional communication and relationship-building skills. As a Telephone Account Manager, you will be responsible for managing and nurturing client relationships, ensuring customer satisfaction, and driving sales growth through proactive outreach and follow-up.
Key Responsibilities
- Develop and maintain strong relationships with clients via telephone, email, and other communication channels.
- Conduct regular check-ins with existing clients to assess their needs and ensure they are receiving the best possible service.
- Identify opportunities for upselling and cross-selling additional products and services.
- Collaborate with internal teams to resolve client issues and improve overall customer experience.
- Prepare and present reports on account performance, sales metrics, and client feedback.
- Stay updated on industry trends and market developments to provide valuable insights to clients.
- Meet or exceed monthly sales targets and performance metrics set by the company.
Required Skills and Qualifications
- Proven experience in account management or sales, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer-focused mindset.
- Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- A proactive approach to identifying opportunities for improvement and growth.
Experience
- Minimum of 2 years of experience in account management, sales, or a related field.
- Experience working remotely and managing client relationships through virtual communication.
Working Hours
- Full-time position with flexible working hours to accommodate client needs across different time zones.
Knowledge, Skills, and Abilities
- Strong understanding of sales principles and customer service practices.
- Ability to work independently and as part of a team.
- High level of adaptability and resilience in a changing environment.
- Familiarity with digital communication tools and platforms.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement.
- A supportive remote work environment with a strong emphasis on work-life balance.
Why Join Fresher Jobs?
At Fresher Jobs, we believe in empowering our employees and fostering a culture of collaboration and innovation. Joining our team means being part of a dynamic and inclusive workplace that values diversity and encourages personal growth. We are committed to providing the tools and resources necessary for you to succeed and thrive in your career.
How to Apply
If you are passionate about customer relationships and have a track record of success in account management, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us with the subject line Telephone Account Manager Application. We look forward to welcoming you to our team at Fresher Jobs!
