Telesales Caller (Work from Home)

Job Summary:

Join Flipkart, a leading e-commerce company, as a Telesales Caller in a dynamic and remote work environment. In this role, you will be responsible for engaging with potential customers over the phone to promote Flipkarts products and services. Your primary goal will be to drive sales, enhance customer satisfaction, and contribute to our growth through effective telesales strategies. This position offers flexibility, allowing you to work from the comfort of your home while playing a crucial role in Flipkarts success.

Key Responsibilities:

• Outbound Calls: Conduct high-volume outbound calls to potential customers, introducing them to Flipkarts products and services.
• Sales Conversion: Utilize persuasive communication skills to convert leads into sales and achieve daily, weekly, and monthly sales targets.
• Customer Engagement: Build rapport with potential customers, understand their needs, and provide relevant product recommendations.
• Data Entry: Accurately record call details, customer interactions, and sales outcomes in our CRM system.
• Follow-Up: Perform follow-up calls to ensure customer satisfaction and address any queries or concerns.
• Market Feedback: Gather and relay customer feedback to help improve our offerings and sales strategies.
• Team Collaboration: Work closely with the sales team and participate in regular meetings to discuss progress and strategies.

Required Skills and Qualifications:

• Communication Skills: Excellent verbal communication skills with a clear and professional phone manner.
• Sales Acumen: Strong sales skills with the ability to persuade and influence potential customers.
• Technical Proficiency: Basic knowledge of CRM software and ability to navigate digital tools efficiently.
• Self-Motivation: Ability to work independently, manage time effectively, and stay motivated in a remote setting.
• Problem-Solving: Effective problem-solving skills to address customer issues and provide solutions.
• Attention to Detail: High attention to detail with a focus on accuracy in data entry and customer interactions.

Experience:

• Prior Experience: Previous experience in telesales, telemarketing, or a similar sales role is preferred but not required.
• Experience Level: Open to both experienced professionals and entry-level candidates with strong sales potential.

Working Hours:

• Schedule: Full-time and part-time positions available.
• Flexibility: Flexible working hours to accommodate various time zones and personal schedules.

Knowledge, Skills, and Abilities:

• Product Knowledge: Ability to quickly learn and understand Flipkarts product range and features.
• Customer Orientation: A customer-centric approach with a focus on delivering exceptional service.
• Adaptability: Ability to adapt to changing sales strategies and market conditions.
• Resilience: Strong resilience and the ability to handle rejection and maintain a positive attitude.

Benefits:

• Work-Life Balance: Enjoy the flexibility of working from home with a schedule that suits your lifestyle.
• Competitive Salary: Attractive compensation package with performance-based incentives.
• Training: Comprehensive training program to help you succeed in your role and advance your career.
• Career Growth: Opportunities for career progression within Flipkarts diverse range of departments and functions.
• Health and Wellness: Access to health and wellness programs to support your overall well-being.

Why Join Flipkart:

At Flipkart, we value innovation, creativity, and dedication. By joining our team, you will be part of a forward-thinking company that is revolutionizing e-commerce in India. We offer a supportive work environment, opportunities for personal and professional growth, and the chance to make a significant impact in the industry. Embrace the opportunity to be a part of a dynamic team committed to excellence and customer satisfaction.

How to Apply:

Ready to take the next step in your career? Apply now by sending your resume and a brief cover letter detailing your relevant experience and motivation for the role to us with the subject line Telesales Caller Application. We look forward to reviewing your application and exploring how you can contribute to the Flipkart team.