Chegg India is seeking a Virtual Customer Relationship Executive (CRE) to join our customer success team. As a part of this role, you will serve as the first point of contact for our students, tutors, and partners, ensuring that all their inquiries, feedback, and service-related concerns are handled efficiently and professionally. You will focus on building long-term relationships with customers by providing timely support, delivering excellent service, and contributing to an exceptional user experience.
This position is entirely remote, offering you the opportunity to work from home while engaging with learners and educators across the globe. It’s a great fit for individuals who are enthusiastic, empathetic, tech-savvy, and passionate about education and customer service.
Key Responsibilities:
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Handle customer inquiries and service requests via email, chat, and ticketing platforms with professionalism and efficiency.
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Maintain positive relationships with students, tutors, and institutional partners by addressing their concerns promptly and accurately.
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Provide detailed and well-structured responses to issues related to subscriptions, account management, payments, and product usage.
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Collaborate with internal teams (Operations, Quality, and Product) to resolve complex customer issues.
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Document all customer interactions and maintain accurate records using CRM tools.
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Monitor customer satisfaction metrics and work proactively to improve overall experience and retention.
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Support customer engagement initiatives such as surveys, onboarding sessions, and user education programs.
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Identify patterns in customer feedback and communicate insights to improve product and service delivery.
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Uphold Chegg’s commitment to integrity, empathy, and excellence in every interaction.
Required Skills and Qualifications:
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Bachelor’s degree in Business Administration, Communication, English, or any related discipline.
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Excellent verbal and written communication skills in English.
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Strong interpersonal and active listening abilities.
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Good understanding of CRM tools and basic customer support software (e.g., Zendesk, Freshdesk, Salesforce).
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Ability to handle multiple queries efficiently in a fast-paced, remote work environment.
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Basic computer proficiency, including familiarity with MS Office, Google Workspace, and email management tools.
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A customer-centric mindset with a problem-solving approach.
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Strong attention to detail and accuracy in communication and documentation.
Experience:
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0–2 years of experience in customer support, relationship management, or service operations.
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Fresh graduates are welcome to apply—training will be provided.
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Previous experience in EdTech, BPO, or online service platforms will be an added advantage.
Working Hours:
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Flexible remote work setup.
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Standard schedule: 8 hours per day, 5 days a week.
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Rotational shifts may apply, including weekends, to support students across various time zones.
Knowledge, Skills, and Abilities:
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Strong communication and emotional intelligence when dealing with diverse customer personalities.
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Ability to remain calm, patient, and professional under pressure.
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High adaptability to process updates, software tools, and workflow changes.
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Proactive approach toward customer satisfaction and operational excellence.
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Analytical mindset for identifying recurring problems and suggesting improvements.
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Ability to work both independently and as part of a virtual team.
Benefits:
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Competitive entry-level salary with attractive performance bonuses.
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Fully remote work with flexible hours and a healthy work-life balance.
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Comprehensive onboarding and professional training.
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Career development opportunities within Chegg’s global operations.
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Health and wellness benefits (as per company policy).
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Opportunity to contribute to a company shaping the future of digital education.
Why Join Chegg India:
At Chegg India, we’re revolutionizing learning by connecting students with high-quality educational resources and expert guidance. As a Virtual Customer Relationship Executive, you’ll play an essential role in helping learners achieve academic success while working in a supportive, innovative, and growth-oriented environment.
We value curiosity, empathy, and excellence—qualities that define our culture and guide our mission to make education accessible and engaging. By joining Chegg, you’ll not only grow your career but also make a meaningful impact in the world of learning.
How to Apply:
If you’re passionate about education, enjoy solving problems, and love working with people, we’d love to hear from you!
Please send your updated resume along with a brief cover letter describing your interest in this role to:
📧 careers@cheggindia.com
Use the subject line: “Application for Virtual Customer Relationship Executive (CRE)”
Alternatively, apply directly through our official careers portal:
🌐 www.cheggindia.com/careers