Location: Remote (India Preferred)
Job Type: Full-Time
Shift: Night Shift (U.S./U.K. Time Zones)
Salary Range: ₹20,000 – ₹35,000/month (based on experience & shift allowance)
Experience Level: Entry-Level to Mid-Level
Job Overview
Wipro is hiring motivated individuals for the position of Remote IT Helpdesk Support to work during night shifts. This role is ideal for candidates with strong technical aptitude and communication skills, looking to build a career in IT support while working from home.
Key Responsibilities
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Provide first-level IT support to global users via phone, chat, or email
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Troubleshoot basic hardware, software, and network issues
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Log and track incidents and service requests in ticketing tools (e.g., ServiceNow)
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Escalate unresolved issues to appropriate internal teams
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Follow standard operating procedures and provide timely updates to users
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Assist with password resets, system access issues, and email troubleshooting
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Ensure high customer satisfaction with every interaction
Qualifications & Requirements
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Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
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0–2 years of experience in technical support or helpdesk roles
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Knowledge of Windows OS, MS Office Suite, and basic networking concepts
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Excellent verbal and written English communication skills
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Ability to work night shifts and handle pressure in a fast-paced environment
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Familiarity with remote support tools and ticketing systems preferred
Benefits
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Work-from-home flexibility with paid night shift allowance
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Structured onboarding and training programs
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Opportunity to grow into IT admin, support engineer, or system analyst roles
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Health insurance and paid leaves as per company policy
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Performance-based incentives