Work From Home Amazon Customer Service Online Chat Jobs Hiring Near Me – Part-Time

We are seeking enthusiastic and detail-oriented individuals to join our team at Progressive Technology as part-time Amazon Customer Service Online Chat Representatives. In this remote role, you will be responsible for providing exceptional customer service through online chat support, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This is an excellent opportunity for those who are passionate about customer service and looking for flexible, work-from-home employment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via online chat.
• Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placement, tracking, returns, and refunds.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other team members to resolve complex issues.
• Stay up-to-date with Amazon products, services, and promotions.
• Follow company guidelines and protocols to ensure consistency in customer service delivery.

Required Skills and Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service, preferably in an online or e-commerce environment.
• Excellent written communication skills with a strong command of the English language.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency in using chat software and other computer applications.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet, dedicated workspace.

Experience

• Minimum of 1-2 years of customer service experience.
• Previous experience in an online chat support role is a plus.
• Familiarity with Amazon’s products and services is advantageous.

Working Hours

• Part-time position with flexible working hours.
• Availability to work evenings, weekends, and holidays as needed.
• Shifts will be scheduled based on business needs and employee availability.

Knowledge Skills and Abilities

• Strong understanding of customer service principles and practices.
• Excellent organizational and time management skills.
• Ability to adapt to changing procedures and customer needs.
• Positive attitude and a customer-focused mindset.
• Ability to handle high-stress situations calmly and effectively.

Benefits

• Competitive hourly wage.
• Flexible work schedule.
• Opportunity to work from home.
• Professional development and training opportunities.
• Employee discounts on Amazon products.
• Supportive and collaborative team environment.

Why Join

• Join a reputable company with a commitment to customer satisfaction.
• Enjoy the flexibility of working from home while maintaining a healthy work-life balance.
• Grow your career with opportunities for advancement within the company.
• Be part of a dynamic team that values innovation and continuous improvement.
• Receive comprehensive training and support to excel in your role.

How to Apply

To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Progressive Technology. Applications can be submitted through our website or via email.